Solutions
Customer Support AI
RAG-powered agents that answer with sources and take actions.
The problem
Support teams lose time searching across tools, and generic chatbots can hallucinate—hurting trust.
How datalync helps
- Connect your knowledge base, product docs, and ticket history.
- Ground responses with retrieval + citations and policy guardrails.
- Automate updates and actions (create tickets, tag issues, escalate).
Common integrations
ZendeskIntercomSalesforceConfluenceSlack
What we measure
- Deflection rate
- Average handle time
- First contact resolution
Typical outcomes
Reduce handle timeDeflect repetitive ticketsImprove CSAT